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A ticket is a user support request that comes by email, call, chat, or through a special field in the product we support. A ticket is an independent object containing all information about all events (calls/emails/chats). It is created automatically when the ...

This section contains the product of the companies supported by the agent. In some cases, a product can be marked with different abbreviations depending on the language and ticket categories. List of Products The lists can be sorted by name, company, date ...

This section allows creating and editing new companies. The company’s entity is a separate object that contains products, integrations, emails, phones, quidgets, teams, templates and their categories. List of Companies Shows the current companies (clients) t...

In this section a user can integrate chats and calls from other systems into Euphoric flow. Some other CRM systems can be also added.  List of Integrations The Integrations list can be sorted by name, company, date added and the last date modified. All ...

These settings allow adding and editing emails for receiving and sending messages to customers. Before you proceed to creating a new Mailbox, make sure to create a new Company and a Product within a certain Team. All Mailboxes list  Active email accounts...

Allows to add and delete the phone numbers used to receive calls for selected products and companies.  List of Phones Active numbers. Numbers that are no longer supported. Add a new number. Sort according to abbreviation, company name, the name of the...

This section allows setting up Quidgets — customer connection channels that can be integrated into the source code in the website pages. List of Quidgets Active Quidgets. Disabled Quidgets.  Add a new Quidget.  Sort according to abbreviation, company,...

This section allows combining agents into groups, as well as assigning them to certain products and companies. A new Team is automatically created after a new Company is created.  List of Teams All current teams. Disabled teams. Add a new team. Sort a...

This section allows managing and assigning roles and priorities to the Euphoric user accounts. List of Users Current users.  Disabled users. Add a new user. Sort according to name, users who are online or offline, created and last modified date. Asce...

This section allows editing email Templates to be able to answer customers quickly. For easy navigation, these Templates are combined into groups – Categories. List of Categories Active template categories.  Disabled template categories.  Add a new cat...

QBot Builder app can be used to integrate Telegram, Viber, and WhatsApp chatbots into Euphoric with the help of QBot. 1. General interface The list on the left (1) shows the companies certain bots are assigned to. The general list in the center (2) contai...

This section of the left menu redirects you to the User settings of your current account for faster access.  The User settings allow changing your account name, login and reset passwords.  More information about Users section and its settings is in the dedic...

You can reach the Euphoric settings from the left menu by clicking on the Tickets button.  Euphoric Settings are divided by 4 main sections: Security, Personalization, AI and Notifications.  Security & 2-Factor Authentication For better account protecti...

The speed and latency of internet connection depends on the quality of existing communications and a technical equipment. Causes of Internet instability and solutions Low quality of provider's internet infrastructure – maybe it's time to change your ...

Browser cache & cookies clearing Open Chrome browser and click three kebab dots in the upper right corner. Hover cursor over History, in a new menu click History again. You should see a screen with a history of recently visited sites. On the ...

To work with the QCRM system, one needs to be able to properly configure the internal and browser notifications. Internal (site) notifications will only be received in the tab where QCRM is opened. Browser notifications will display on top of any oth...

There is common issue with system hibernation on laptops that some users may experience now and then. It may directly influence the missed calls reports, or even break the telephony for a while, and the good news is that it can be avoided.  When a user sets t...

This article is intended for S/SDMs and TLs When an agent stops working on a particular project, and you need to remove them from the team, please remove the user from the Phone Priorities list before you remove them from the team.  So the algorithm for remo...

Call ID is important when it comes to solving issues with Euphoric telephony. Current version supports the next way of enabling access to the Call ID:  Open QCRM, click the right mouse button and select Inspect in the context menu to open the browser de...