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Users

This section allows managing and assigning roles and priorities to the Euphoric user accounts.

List of Users

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  1. Current users. 
  2. Disabled users.
  3. Add a new user.
  4. Sort according to name, users who are online or offline, created and last modified date.
  5. Ascending/descending sorting. 
  6. Navigation buttons. 
  7. User’s full name and thumbnail. Settings can be open by pressing the user’s name.
  8. Email address of the user’s account. 
  9. User login. 
  10. Euphoric connection status. 
  11. Telephony connections status. 
  12. Edit user accounts.

Where to find a User ID?

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Every user has their own User ID. It can be found on a user's settings page. The last digits after "/" of the URL in the browser address bar is the User ID. You can reach the user settings page by clicking on a particular user in the user list.

To quickly access your own user ID you can also open the right-side menu of Euphoric by clicking on your profile picture in the right upper corner and click "My Profile".

User settings

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1. Personal Details

1.1. Login
1.2. User full name.
1.3. Email addresses.
1.4. Profile icon (if needed).
1.5. Phone number (if needed).
1.6. Additional information about a profile (if needed by an agent/supervisor)

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2. Security

Change account password. 

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3. Teams

Edit a user’s participation in a certain team. 

3.1. The name and the thumbnail of the team. A user can open a selected team’s settings by clicking its name.
3.2. Editing the access level. There are 3 access levels. Learn more about them here.
3.3. Delete a user from a team. Users can be returned to the list in Teams.

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4. Phone Priorities

Information about the priority of the agent in the queue for receiving an incoming call. Higher priority is usually assigned to new agents during training. When an agent from the list accepts a call or pauses telephony, they temporarily drop out of the queue.

This user, as shown in the image above, has telephony set up only for the first product with the JK abbreviation (4.1). By clicking the name of the product, a user can open product settings and the queue.

Next, the position in the queue is displayed — 3 (4.2). 4 is the total number of users who support a certain product (4.3).

5. Status

Team’s created and last modified dates, the last user logged into the system and the time of the last user activity.

At the end of the list of settings, there are buttons to save and disable the user. A disabled user is added to the general list of disabled users

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